Patient Experience & Front Desk Associate

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health seeks a Unit Services Representative to welcome patients and families, answer inquiries, and support the unit with clerical tasks. You will help coordinate non-clinical needs, liaise with staff, and contribute to a positive patient experience on the unit.

The role emphasizes strong communication, organizational skills, and the ability to manage multiple tasks, schedules, and safety considerations in a busy healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Proficient computer skills and strong organizational abilities.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Serve as a welcome ambassador, guiding patients, families and visitors and explaining policies and procedures.
• Answer phones courteously and professionally.
• Maintain supplies, track equipment, and coordinate replacements as needed.
• Assist patients with non-clinical questions and personal needs.
• Provide clerical support for Advance Directives and patient communications.
• Share unit data and surveys to raise patient satisfaction and maintain public displays.

Skills

Computer skills

Organizational skills

Detail oriented

Weekend availability

Education

High school diploma or equivalent

Job description

Hackensack Meridian Health seeks a Unit Services Representative to welcome patients and families, answer inquiries, and support the unit with clerical tasks. You will help coordinate non-clinical needs, liaise with staff, and contribute to a positive patient experience on the unit.

The role emphasizes strong communication, organizational skills, and the ability to manage multiple tasks, schedules, and safety considerations in a busy healthcare setting.