Patient Experience Front Desk & Admin Coordinator

Integrated Health of Southern Illinois; Carterville (IL); On-site; USD 23,000 - 29,000; Full time

Job summary

Integrated Health of Southern Illinois is seeking a Medical Receptionist / Administrative Support to greet patients, handle check-in/check-out, and keep the front desk organized. The role also supports CSR and administrative tasks during non-front-desk hours to ensure smooth clinic operations.

Applicants should have a High School Diploma or equivalent and healthcare administration experience is preferred. Proficiency with Word/Excel and familiarity with EHR systems are beneficial.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of medical receptionist or healthcare admin experience preferred.
• Customer service experience in healthcare setting preferred.
• Proficiency with Word and Excel; experience with EHR preferred.

Responsibilities

• Greet and assist patients at the front desk in a warm, professional manner.
• Verify/update patient demographics; collect co-pays and schedule follow-ups.
• Support CSR and admin tasks during non-front-desk hours; maintain HIPAA-compliant records.

Skills

Customer service

Communication

Teamwork

Organization

HIPAA awareness

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Electronic Health Records (EHR)

Job description

Integrated Health of Southern Illinois is seeking a Medical Receptionist / Administrative Support to greet patients, handle check-in/check-out, and keep the front desk organized. The role also supports CSR and administrative tasks during non-front-desk hours to ensure smooth clinic operations.

Applicants should have a High School Diploma or equivalent and healthcare administration experience is preferred. Proficiency with Word/Excel and familiarity with EHR systems are beneficial.