Medical Receptionist / Administrative Support

Integrated Health of Southern Illinois; Harrisburg (IL); On-site; USD 25,000 - 29,000; Full time

Job summary

Integrated Health of Southern Illinois is hiring a Medical Receptionist / Administrative Support to manage front desk operations, greet patients, assist with check-in/check-out, and maintain an organized, professional environment.

The role requires flexibility, teamwork, and a commitment to patient experience, with cross-training in other administrative areas to support clinic operations and continuity of care.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of medical receptionist or healthcare administrative experience preferred.
• Customer service experience in a healthcare setting preferred.
• Proficiency in Microsoft Word and Excel; experience with EMR/EHR preferred.

Responsibilities

• Greet and assist patients and visitors professionally and warmly at the front desk.
• Verify and update patient demographic information at each visit.
• Collect co-payments or balances owed and schedule follow-up appointments as needed.
• Obtain patient authorization for medical record releases in accordance with HIPAA.
• Maintain cleanliness and organization of the waiting area and front desk.
• Support CSR and administrative tasks during non-front-desk hours and assist with patient communications.

Skills

Customer service

Teamwork

Organization

Communication

Education

High School diploma

Tools

Microsoft Word

Excel

EMR/EHR

Job description

Job Details

Job Location: 303 South Commercial St. Suite 10 - Harrisburg, IL 62946

Education Level: High School

Salary Range: $17.00 - $21.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Swing

Job Category: Health Care

Position: Medical Receptionist / Administrative Support

Location: Integrated Health of Southern Illinois

Availability: Monday–Friday, with shifts between 7:45 a.m. – 7:00 p.m.

Pay Range: $17.00 -$21.00 an hour

Position Summary

The Medical Receptionist primarily supports front desk operations, greeting patients, assisting with check-in and check-out, and maintaining an organized and professional environment. Because front desk coverage is shared between two receptionists, this position also assists with Customer Service Representative (CSR) and administrative tasks during non-front-desk hours. This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may be required to help maintain efficient clinic operations and continuity of care.

Duties and Responsibilities

Front Desk Responsibilities

• Greet and assist patients and visitors professionally and warmly


• Verify and update patient demographic information at each visit


• Collect co-payments or balances owed


• Schedule follow-up appointments as needed


• Obtain patient authorization for medical record releases in accordance with HIPAA


• Maintain cleanliness and organization of the waiting area and front desk


• Other duties as assigned

CSR / Administrative Support (during non-front-desk hours)

• Support the CSR team with patient communication and administrative tasks


• Help ensure voicemail and messages are addressed timely


• Assist with gathering and updating patient information in EMR


• Address routine patient concerns and elevate as needed


• Maintain organized workflows and professional workspaces


• Cross-train in other administrative areas to support clinic workflow

Education & Experience

• High School Diploma or equivalent required


• 1+ year of medical receptionist or healthcare administrative experience preferred


• Customer service experience in a healthcare setting preferred


• Proficiency in Microsoft Word and Excel


• Experience with Electronic Health Records (EHR) preferred