Clinic Front Desk & Intake Coordinator

IHA; Ankeny (IA); On-site; USD 30,000 - 38,000; Full time

Job summary

IHA is seeking a Receptionist to support patient intake and front-desk operations in a daytime, full-time role. You will handle check-in, phone calls, scheduling, and collection of co-pays within a clinic setting.

Ideal candidates will have a High School Diploma or GED, basic computer skills, and a professional, compassionate demeanor. Training in BLS and mandatory reporting will be provided within three months of hire.

Qualifications

• High School Diploma or GED required.
• Must be at least 16 years of age.
• BLS certification within three months of hire.

Responsibilities

• Perform patient check-in and complete necessary paperwork to ensure an efficient admitting process.
• Answer phone calls and direct them appropriately.
• Schedule appointments following office guidelines.
• Obtain accurate patient and insurance information and collect co-pays and deductible amounts.
• Copy and scan patient documents into the electronic medical record.
• Prepare patient charts for appointments ensuring information is complete.
• Manage patient check-out duties including pricing services and collecting payments.
• Assist with filing and retrieving registration documentation in electronic medical records.
• Confirm next-day appointments and provide required documentation and time-of-service payment details.
• Follow up on missed appointments and related communications.
• Perform other duties as assigned by management.

Skills

Language Ability

Math Ability

Reasoning Ability

Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Database Management

Spreadsheets

Graphic Presentation Software

Internet Navigation

Job description

IHA is seeking a Receptionist to support patient intake and front-desk operations in a daytime, full-time role. You will handle check-in, phone calls, scheduling, and collection of co-pays within a clinic setting.

Ideal candidates will have a High School Diploma or GED, basic computer skills, and a professional, compassionate demeanor. Training in BLS and mandatory reporting will be provided within three months of hire.