Front Desk Receptionist

CloseKnit Primary Care; Falls Church (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

CloseKnit Primary Care in Falls Church, VA is seeking a friendly Front Desk Receptionist to greet patients and visitors, manage check-in/check-out, and support a welcoming, efficient clinic flow in a fast-paced environment.

Responsibilities include scheduling appointments, answering phones, handling billing and insurance verification, entering data accurately, maintaining patient records, and upholding HIPAA confidentiality with professionalism and care to every patient.

Qualifications

• High school diploma or equivalent; healthcare administration certification is a plus.
• Prior receptionist or administrative experience in a healthcare setting preferred.
• Strong communication and interpersonal skills with diverse populations.
• Proficient with office equipment and basic computer use, plus EHR familiarity.
• Excellent organizational abilities with multitasking and prioritization.

Responsibilities

• Greet patients and visitors and manage check-in/check-out.
• Manage appointment scheduling, rescheduling, and confirmations; coordinate with clinical staff.
• Answer incoming calls promptly, address inquiries, and direct calls to appropriate staff.
• Assist with billing and insurance verification, and maintain patient records.
• Maintain a clean, organized front desk and waiting area; manage supplies with the office manager.
• Ensure HIPAA compliance and protect patient confidentiality at all times.
• Collaborate with team members to resolve scheduling conflicts and improve patient experiences.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Detail-oriented

HIPAA compliance understanding

Education

High school diploma or equivalent

Tools

EHR systems

Office equipment

Appointment scheduling software

Job description

Description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Position Schedule

This is a full-time schedule, and you will be required to work Monday - Friday.

Requirements

Key Responsibilities:

Patient Interaction

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone And Communication Management

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.