Medical Receptionist / Administrative Support

Integrated Health of Southern Illinois; Carterville (IL); On-site; USD 23,000 - 29,000; Full time

Job summary

Integrated Health of Southern Illinois is seeking a Medical Receptionist / Administrative Support to greet patients, handle check-in/check-out, and keep the front desk organized. The role also supports CSR and administrative tasks during non-front-desk hours to ensure smooth clinic operations.

Applicants should have a High School Diploma or equivalent and healthcare administration experience is preferred. Proficiency with Word/Excel and familiarity with EHR systems are beneficial.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of medical receptionist or healthcare admin experience preferred.
• Customer service experience in healthcare setting preferred.
• Proficiency with Word and Excel; experience with EHR preferred.

Responsibilities

• Greet and assist patients at the front desk in a warm, professional manner.
• Verify/update patient demographics; collect co-pays and schedule follow-ups.
• Support CSR and admin tasks during non-front-desk hours; maintain HIPAA-compliant records.

Skills

Customer service

Communication

Teamwork

Organization

HIPAA awareness

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Electronic Health Records (EHR)

Job description

Position: Medical Receptionist / Administrative SupportLocation: Integrated Health of Southern IllinoisAvailability: Monday–Friday, with shifts between 7:45 a.m. – 7:00 p.m.Pay Range: $17.00 -$21.00 an hourPosition SummaryThe Medical Receptionist primarily supports front desk operations, greeting patients, assisting with check-in and check-out, and maintaining an organized and professional environment. Because front desk coverage is shared between two receptionists, this position also assists with Customer Service Representative (CSR) and administrative tasks during non-front-desk hours.This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may be required to help maintain efficient clinic operations and continuity of care.Duties and ResponsibilitiesFront Desk Responsibilities:• Greet and assist patients and visitors professionally and warmly• Verify and update patient demographic information at each visit• Collect co-payments or balances owed• Schedule follow-up appointments as needed• Obtain patient authorization for medical record releases in accordance with HIPAA• Maintain cleanliness and organization of the waiting area and front desk• Other duties as assignedCSR / Administrative Support (during non-front-desk hours):• Support the CSR team with patient communication and administrative tasks• Help ensure voicemail and messages are addressed timely• Assist with gathering and updating patient information in EMR• Address routine patient concerns and escalate as needed• Maintain organized workflows and professional workspaces• Cross-train in other administrative areas to support clinic workflowHigh School Diploma or equivalent required1+ year of medical receptionist or healthcare administrative experience preferredCustomer service experience in a healthcare setting preferredProficiency in Microsoft Word and ExcelExperience with Electronic Health Records (EHR) preferred