Patient Experience & Flow Coordinator

Moffitt Cancer Center; Tampa (FL); On-site; USD 23,000 - 36,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL, seeks an Ambulatory Patient Support Coordinator to create a welcoming environment for patients and visitors across all campuses. You will guide patients, provide accurate information, and help maintain smooth patient flow in lobbies, while coordinating with nursing staff.

The role requires initiative, problem-solving, strong communication, and collaboration across support services.

Qualifications

• Excellent verbal, written, and listening skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong business acumen and customer focus.
• Demonstrated problem-solving and time-management abilities.

Responsibilities

• Create a welcoming environment for patients and visitors across hospital campuses.
• Provide accurate information and guide patients to ensure smooth lobby flow.
• Assist with patient mobility requests and support staff with transfers per safety protocols.
• Foster collaboration between support services and nursing staff to enhance patient experience.

Skills

Verbal communication

Written communication

Listening skills

Microsoft Office

Customer focus

Education

High School Diploma/GED

Associate's Degree (preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Moffitt Cancer Center in Tampa, FL, seeks an Ambulatory Patient Support Coordinator to create a welcoming environment for patients and visitors across all campuses. You will guide patients, provide accurate information, and help maintain smooth patient flow in lobbies, while coordinating with nursing staff.

The role requires initiative, problem-solving, strong communication, and collaboration across support services.