Bilingual Global Patient Concierge & Care Coordinator

Moffitt Cancer Center; Tampa (FL); On-site; USD 28,000 - 43,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL, seeks an International Patient Coordinator to manage care coordination and concierge needs for international patients receiving treatment. You will work closely with patients, families, physicians, and referral partners to ensure a personalized, high-quality experience by coordinating appointments, referrals, and support services.

The role requires a minimum of three years in patient or guest services, and bilingual English/Spanish; an associate degree in a

Qualifications

• Associate’s Degree in Healthcare Administration, Nursing, Public Health, Hospitality Management, International, Business Administration, Marketing, Public Relations, Relationship Management, Social Services, Public Administration or related fields.
• In lieu of Associate’s Degree, three (3) years of commensurate healthcare experience with significant patient/clinician interaction.
• Minimum of three (3) years of commensurate experience in a patient or guest service environment (healthcare, hospitality, service industry, etc.).
• Bilingual English/Spanish is required; additional languages as needed.

Responsibilities

• Coordinates and processes patient intake for demographic, financial, and medical information and triages to relevant offices for financial and appointment management.
• Provides essential concierge services to patients and families including lodging, transportation, language services, and visa-related support.
• Manages international referral database and department calendar for upcoming visits and services.
• Communicates outbound and inbound messages accurately and timely.
• Educates international patients, families, and staff on U.S. cultural and medical perspectives.
• Develops and maintains relationships with patients, referral sources, embassies, health ministries, and internal departments.

Skills

Bilingual English/Spanish

Customer service

Education

Associate’s Degree in Healthcare Administration, Nursing, Public Health, Hospitality Management, International, Business Administration, Marketing, Public Relations, Relationship Management, Social Services, Public Administration or related fields.

Job description

Moffitt Cancer Center in Tampa, FL, seeks an International Patient Coordinator to manage care coordination and concierge needs for international patients receiving treatment. You will work closely with patients, families, physicians, and referral partners to ensure a personalized, high-quality experience by coordinating appointments, referrals, and support services.

The role requires a minimum of three years in patient or guest services, and bilingual English/Spanish; an associate degree in a