Patient Experience Design Strategist

Adelphi Group; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Omnicom’s Snow agency is seeking an Experience Design Strategist within the Data and Analytics function in New York. You will collaborate across teams to craft patient-centered service programs and maps that improve adherence and outcomes.

The role emphasizes empathy, storytelling, and clear communication as you audit offerings, develop briefs, and guide user research from insights to value propositions. Office-based role with three days on-site.

Qualifications

• Bachelor’s degree in Design, Psychology, Marketing or related field.
• 2+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Experience in service design, product design, visualization and design psychology.
• Effective storytelling and communication abilities.
• Strong collaborative, creative, logical and resourceful mindset.

Responsibilities

• Support design and development of patient-centered service programs.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Facilitate user research, brainstorming and ideation sessions.
• Create service blueprints, experience maps and value propositions.

Skills

Experience Design Strategy

Service Design

Customer Experience

Design Psychology

Storytelling

Communication Skills

Collaborative Mindset

Creative Thinking

Logical Thinking

Team Collaboration

Education

Bachelor’s degree in Design, Psychology, Marketing or related field

Job description

Omnicom’s Snow agency is seeking an Experience Design Strategist within the Data and Analytics function in New York. You will collaborate across teams to craft patient-centered service programs and maps that improve adherence and outcomes.

The role emphasizes empathy, storytelling, and clear communication as you audit offerings, develop briefs, and guide user research from insights to value propositions. Office-based role with three days on-site.