Director of Patient Experience Design Strategy

SNWUS Snow Companies; United States; On-site; USD 120,000 - 140,000; Full time

Job summary

Omnicom Group is seeking a Director of Experience Design Strategy to spearhead patient-centered design initiatives, uniting human-centered design with strategic leadership. You will mentor a team of Experience Design Strategists and drive empathetic research, ideation, and prototyping to deliver transformative patient experiences.

The role requires guiding cross-functional partners and delivering strategic recommendations that balance business goals with user needs, all while staying ahead of

Qualifications

• Experience in Experience Design Strategy, Service Design, and Customer Experience.
• Expertise in Service Design, applying strategic UX/UI principles, and creating visual representations of experiences.
• Knowledge of design psychology and storytelling to empathize with users.

Responsibilities

• Design and build patient-centric programs and services, outlining user needs and accessibility considerations.
• Develop user research, ethnography, and co-design plans; lead brainstorming sessions.
• Guide value proposition development for products and services and provide strategic direction for prototypes.
• Create service blueprints and experience maps to visualize customer interactions and articulate solutions.

Skills

User research

Design strategy

Co-design

Storytelling

Facilitation

Cross-functional leadership

Education

Bachelor's degree in Service Design or related field

Job description

Omnicom Group is seeking a Director of Experience Design Strategy to spearhead patient-centered design initiatives, uniting human-centered design with strategic leadership. You will mentor a team of Experience Design Strategists and drive empathetic research, ideation, and prototyping to deliver transformative patient experiences.

The role requires guiding cross-functional partners and delivering strategic recommendations that balance business goals with user needs, all while staying ahead of