Director, Patient Experience Design Strategy

Adelphi Group; New York (NY); Sur place; USD 120 000 - 140 000; Plein temps

Résumé du poste

Omnicom is seeking a Director of Experience Design Strategy in New York to lead patient-centered programs that integrate human-centered design with strategic insights. You will guide teams, coach designers, and shape experiences across services and products.

Responsibilities include driving research plans, storytelling through service blueprints, and proactive collaboration with cross-functional partners to deliver exceptional patient experiences. In-office presence is required three days weekly.

Qualifications

• Bachelor's/advanced degree in Service Design, UX, Strategic Design, or related field.
• 8+ years of experience in Experience Design Strategy, Service Design, and Customer Experience.
• Expertise in Service Design, applying strategic UX/UI principles, and creating visual representations of experiences.
• Knowledge of design psychology, understanding perception's impact on user experience, and empathizing with users through storytelling and narrative.
• Skills in facilitating design sprints, ideation sessions, and actionable output.
• Proven management experience overseeing and managing Experience Design Strategists, coaching and inspiring direct reports.
• Ability to balance business goals with user needs, driving strategic growth and innovation.
• Strong communication and collaboration skills, working effectively with cross-functional teams.

Responsabilités

• Design and build patient-centric support programs and services, crafting briefs that outline user needs, expectations, and accessibility considerations.
• Develop user research, ethnography, and co-design plans, leading brainstorming and ideation sessions using design methodology.
• Guide value proposition development for products and services, providing strategic direction for prototypes.
• Create service blueprints and experience maps to visualize customer interactions, using storytelling to articulate user-centered design solutions.
• Apply design psychology principles to inform strategic recommendations, driving empathetic understanding and robust ideation.
• Develop and present strategic recommendations, guiding teams and stakeholders toward transformative outcomes.
• Collaborate with cross-functional partners to deliver exceptional patient experiences, merging logic, critical thinking, and cognitive psychology insights.
• Empower direct reports to excel in experience design strategy through expert coaching and guidance.
• Stay up-to-date with industry trends and emerging technologies, applying knowledge to drive design innovation.

Formation

Bachelor's/advanced degree in Service Design, UX, Strategic Design, or related field

Description du poste

Omnicom is seeking a Director of Experience Design Strategy in New York to lead patient-centered programs that integrate human-centered design with strategic insights. You will guide teams, coach designers, and shape experiences across services and products.

Responsibilities include driving research plans, storytelling through service blueprints, and proactive collaboration with cross-functional partners to deliver exceptional patient experiences. In-office presence is required three days weekly.