Experience Design Strategist

Adelphi Group; New York (NY); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Omnicom’s Snow agency is seeking an Experience Design Strategist within the Data and Analytics function in New York. You will collaborate across teams to craft patient-centered service programs and maps that improve adherence and outcomes.

The role emphasizes empathy, storytelling, and clear communication as you audit offerings, develop briefs, and guide user research from insights to value propositions. Office-based role with three days on-site.

Qualifikationen

• Bachelor’s degree in Design, Psychology, Marketing or related field.
• 2+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Experience in service design, product design, visualization and design psychology.
• Effective storytelling and communication abilities.
• Strong collaborative, creative, logical and resourceful mindset.

Aufgaben

• Support design and development of patient-centered service programs.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Facilitate user research, brainstorming and ideation sessions.
• Create service blueprints, experience maps and value propositions.

Kenntnisse

Experience Design Strategy

Service Design

Customer Experience

Design Psychology

Storytelling

Communication Skills

Collaborative Mindset

Creative Thinking

Logical Thinking

Team Collaboration

Ausbildung

Bachelor’s degree in Design, Psychology, Marketing or related field

Jobbeschreibung

Agency:

Snow

Job Function:

Data and Analytics

Job Subfunction:

Data Strategy and Governance

Job Description:

The Patient Support Services team at Snow creates and promotes patient support programs.

Our team consists of specialists focused on helping brands deliver adherence support that meets patients’ needs. The programs we design are effective because they’re shaped by the people they serve.

Our behavioral and learning strategists, service designers, and content creators develop experiences. Together, we create learning, support, and adherence solutions that enhance patient outcomes and business results.

Summary:

As the Experience Design Strategist, you will collaborate with cross-functional teams to create patient-centered solutions, drive empathetic design that addresses unmet needs. Key skills include empathy, logical thinking and effective communication.

Responsibilities:

• Support design and development of patient-centered service programs.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Facilitate user research, brainstorming and ideation sessions.
• Create service blueprints, experience maps and value propositions.

Qualifications:

• Bachelor’s degree in Design, Psychology, Marketing or related field.
• 2+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Experience in service design, product design, visualization and design psychology.
• Effective storytelling and communication abilities.
• Strong collaborative, creative, logical and resourceful mindset.

$70,000 - $90,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.