Patient Experience & Decedent Affairs Specialist

UCI Health; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement savings plans

Job summary

UCI Health seeks a patient-centric role to enhance the patient and family experience. You will collaborate with leaders, physicians, staff and volunteers to ensure consistent delivery of patient-centered care and education on patient rights.

Responsibilities include overseeing hospital-wide patient services programs, addressing concerns, and promoting best practices with data analytics and regulatory compliance.

Qualifications

• Bachelor's degree and two years relevant experience, or an equivalent combination of education and experience.
• Excellent written and verbal communication skills in English.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to travel between locations within the health system as needed.

Responsibilities

• Coordinate with physicians on death certification and family support.
• Manage tissue donations, autopsies, and timely release of remains.
• Communicate with Coroner's Office, Health Department, and mortuaries.
• Provide training and regulatory compliance support to ensure excellence.

Skills

Communication

Analytical

Customer service

Discretion

Problem solving

Microsoft Office

Travel between locations

Education

Bachelor's degree + 2 years experience

Tools

Electronic Medical Record (EMR) systems

Job description

UCI Health seeks a patient-centric role to enhance the patient and family experience. You will collaborate with leaders, physicians, staff and volunteers to ensure consistent delivery of patient-centered care and education on patient rights.

Responsibilities include overseeing hospital-wide patient services programs, addressing concerns, and promoting best practices with data analytics and regulatory compliance.