Patient Relations & Decedent Affairs Specialist

University of California - Irvine Health; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

University of California, Irvine Health seeks a Patient Relations-focused professional to enhance patient and family experience by collaborating with leaders, physicians, staff, and volunteers to ensure consistent, patient-centered care. You will plan, implement, and evaluate hospital-wide patient services programs while addressing sensitive cases and promoting best practices.

The role involves education on patient rights, interpreting policies, and ensuring regulatory compliance through data

Qualifications

• Strong ability to resolve patients' issues and deliver high-quality work.
• Strong analytical skills, decisiveness, and sound judgment.
• Proficient in Microsoft Office, including Word and Excel.
• Excellent written and verbal communication skills in English.
• Bachelor's degree with two years relevant experience.
• Willingness to travel between locations within the health system as needed.

Responsibilities

• Coordinate death certification with physicians and families.
• Support families and arrange tissue donations and autopsies.
• Manage timely release of remains and coordinate with Coroner's Office and mortuaries.
• Provide training and administrative support to ensure regulatory compliance.

Skills

Customer service

Analytical skills

Microsoft Office

Communication

Problem solving

Prioritization

Decisiveness

Discretion & confidentiality

Education

Bachelor's degree + 2 years experience

Tools

Microsoft Office

Job description

University of California, Irvine Health seeks a Patient Relations-focused professional to enhance patient and family experience by collaborating with leaders, physicians, staff, and volunteers to ensure consistent, patient-centered care. You will plan, implement, and evaluate hospital-wide patient services programs while addressing sensitive cases and promoting best practices.

The role involves education on patient rights, interpreting policies, and ensuring regulatory compliance through data