Patient Experience Coordinator, Wound Care Center

Healogics; McMinnville (TN); On-site; USD 22,000 - 27,000; Full time

Job summary

Healogics is seeking a Patient Navigator to manage front office functions and support the staff of an outpatient wound care center. Responsibilities include scheduling, patient communications, insurance verification, and chart management.

Qualifications include a high school diploma or GED (associate degree preferred) and 2+ years of medical office experience; proficiency in Microsoft Office and strong organizational skills are essential.

Qualifications

• High School Diploma or GED; Associate’s degree preferred.
• Two or more years of office administration experience, preferably in a medical setting; prior medical coding experience preferred.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients and visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations.
• Collects and enters patient charges in databases; reconciles charges as directed.
• Assembles new patient charts and maintains existing charts with signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and medical supplies as directed.
• Performs other duties as required.

Skills

Microsoft Office Suite

Customer service

Interpersonal communication

Time management

Typing 60 wpm

Attention to detail

Confidentiality

Teamwork

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

Healogics is seeking a Patient Navigator to manage front office functions and support the staff of an outpatient wound care center. Responsibilities include scheduling, patient communications, insurance verification, and chart management.

Qualifications include a high school diploma or GED (associate degree preferred) and 2+ years of medical office experience; proficiency in Microsoft Office and strong organizational skills are essential.