Patient Navigator - Outpatient Wound Care Center

healogics; Springfield (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Healogics is seeking a Patient Navigator to support a dynamic outpatient wound care center. You will handle front office tasks, greet patients, schedule and reschedule appointments, verify insurance, and enter data in appropriate databases to ensure smooth operations.

Ideal candidates have a High School Diploma or GED (Associate's preferred) and at least 2 years of office experience, preferably in healthcare. Proficiency with Microsoft Office and strong communication skills are valued.

Qualifications

• High School Diploma or GED; Associate's degree preferred.
• Minimum 2 years office administration experience, preferably in a medical setting; Prior medical coding experience preferred.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.

Skills

Customer service

Interpersonal communication

Time management

Organizational skills

Attention to detail

Confidentiality

Teamwork

Typing speed 60 wpm

Communication skills

Education

GED or High School Diploma

Associate's degree preferred

Tools

Microsoft Office

Job description

Healogics is seeking a Patient Navigator to support a dynamic outpatient wound care center. You will handle front office tasks, greet patients, schedule and reschedule appointments, verify insurance, and enter data in appropriate databases to ensure smooth operations.

Ideal candidates have a High School Diploma or GED (Associate's preferred) and at least 2 years of office experience, preferably in healthcare. Proficiency with Microsoft Office and strong communication skills are valued.