Patient Experience Coordinator - Vision Care Growth

MyEyeDr.; Silsbee (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver personalized patient experiences. No optical experience? You'll receive training to learn the industry and help patients see their best lives.

This role reports to the Office General Manager and may include weekend and evening shifts. You will handle multi-line phones, verify insurance, schedule appointments, and collaborate with doctors to ensure a seamless visit.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organization

Multitasking

Communication skills

Team player

Computer literacy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver personalized patient experiences. No optical experience? You'll receive training to learn the industry and help patients see their best lives.

This role reports to the Office General Manager and may include weekend and evening shifts. You will handle multi-line phones, verify insurance, schedule appointments, and collaborate with doctors to ensure a seamless visit.