Patient Service Front Desk Coordinator | Training & Growth

MyEyeDr.; Beachwood (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver personalized patient experiences. No optical experience? Training will be provided to learn the industry and help patients see their best lives.

This role reports to the Office General Manager, with some weekend or evening shifts. You will verify insurance, assist with appointment confirmations, answer calls, greet patients, and support the office team to ensure a seamless patient journey.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized with ability to prioritize multiple tasks under pressure while providing best-in-class service to patients and staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who collaborates to provide the best patient experience.
• Excellent oral and written communication skills.
• Professional attitude and ability to solve problems and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctors and team members to provide seamless patient experience.

Skills

Front desk experience

Organized

Flexible / adaptive

Customer service

Team player

Communication skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver personalized patient experiences. No optical experience? Training will be provided to learn the industry and help patients see their best lives.

This role reports to the Office General Manager, with some weekend or evening shifts. You will verify insurance, assist with appointment confirmations, answer calls, greet patients, and support the office team to ensure a seamless patient journey.