Patient Experience Coordinator (Receptionist)

Serenity Mental Health Centers; Phoenix (AZ); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

10 PTO days (15 after year 1)

10 paid holidays

90% covered health, dental & vision insurance

401k

Referral bonuses

Job summary

A mental health organization in Phoenix is seeking a Receptionist (Patient Experience Coordinator) to be the first point of contact for patients. This role emphasizes strong customer service skills, greeting patients warmly, managing schedules, and maintaining a welcoming environment. Ideal for individuals with relevant service experience, this position offers an opportunity to contribute meaningfully to mental health care.

Qualifications

• 1+ year of customer-facing experience (retail, hospitality, etc.).
• Comfort using email, calendars, and scheduling systems.
• Willingness to learn healthcare protocols and privacy practices.

Responsibilities

• Greet every patient with warmth and professionalism.
• Manage check-in/check-out, verify info, and assist with forms.
• Answer phones and emails with clarity, kindness, and accuracy.
• Schedule and confirm appointments.
• Keep front desk area clean, calm, and welcoming.
• Support teammates and adapt as needs shift.

Skills

Customer service skills

Communication skills

Multitasking

Education

High School Diploma or GED

Job description

A mental health organization in Phoenix is seeking a Receptionist (Patient Experience Coordinator) to be the first point of contact for patients. This role emphasizes strong customer service skills, greeting patients warmly, managing schedules, and maintaining a welcoming environment. Ideal for individuals with relevant service experience, this position offers an opportunity to contribute meaningfully to mental health care.