Front Desk & Patient Experience Coordinator

Serenity Healthcare; Sandy Springs (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

10 PTO days (15 after year 1)

90% covered health, dental & vision insurance

401k with internal growth opportunities

Referral bonuses

Job summary

A healthcare company in Sandy Springs is seeking a Receptionist (Patient Experience Coordinator) to be the first contact for patients. This role requires strong customer service skills, and you will be responsible for managing check-in processes, scheduling appointments, and maintaining a welcoming front desk. Ideal candidates have 1+ year in customer-facing roles, a high school diploma, and a willingness to learn about healthcare protocols. The position offers competitive benefits and PTO.

Qualifications

• 1+ year of customer-facing experience in retail or hospitality.
• Willingness to learn healthcare protocols and privacy practices.

Responsibilities

• Greet patients with warmth and professionalism.
• Manage check-in/check-out and assist with forms.
• Answer phones and emails with clarity.
• Schedule and confirm appointments.
• Maintain a clean front desk area.

Skills

Customer service skills

Communication skills

Ability to multitask

Calm under pressure

Digital tools proficiency

Education

High School Diploma or GED

Tools

Email systems

Calendars

Scheduling systems

Job description

A healthcare company in Sandy Springs is seeking a Receptionist (Patient Experience Coordinator) to be the first contact for patients. This role requires strong customer service skills, and you will be responsible for managing check-in processes, scheduling appointments, and maintaining a welcoming front desk. Ideal candidates have 1+ year in customer-facing roles, a high school diploma, and a willingness to learn about healthcare protocols. The position offers competitive benefits and PTO.