Patient Experience Coordinator - Front Desk & Scheduling

Expercare-Urgent-Care-; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

ExperCARE is seeking a Patient Engagement Coordinator (Medical Receptionist) to be the friendly first point of contact for patients in a fast-paced clinic setting. You will greet patients, verify insurance, collect payments, and support referrals and records management.

The ideal candidate demonstrates strong communication, multitasking, and a patient-first mindset, with flexible availability including evenings and weekends. CPR certification is preferred and background checks will be conducted.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible availability, including evenings and weekends.
• CPR certification (or willingness to obtain).
• Ability to pass a background check. Knowledge of Occupational Medicine is a plus.

Responsibilities

• Greet patients and callers in a professional, welcoming manner.
• Complete patient registration and verify insurance information accurately.
• Answer and manage multiple phone lines with efficiency and professionalism.
• Collect payments and calculate charges correctly.
• Schedule follow-up appointments and manage patient referrals.
• Fax, scan, and manage medical records as needed.
• Keep the front office and waiting area clean, organized, and inviting.
• Support overall clinic flow and assist team members as needed.

Skills

Customer service

Multitasking

Communication

Flexibility

CPR certification

Background check

Occupational Medicine knowledge

Job description

ExperCARE is seeking a Patient Engagement Coordinator (Medical Receptionist) to be the friendly first point of contact for patients in a fast-paced clinic setting. You will greet patients, verify insurance, collect payments, and support referrals and records management.

The ideal candidate demonstrates strong communication, multitasking, and a patient-first mindset, with flexible availability including evenings and weekends. CPR certification is preferred and background checks will be conducted.