Patient Experience Coordinator (PRN) - Flexible Scheduling

Medquest, Inc.; Durham (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

MedQuest Imaging is seeking a PRN Front Desk Administrator for the Durham Diagnostic Imaging center in Durham, NC. This role supports the imaging team by handling patient check-in, scheduling, phone calls, and balance collection, while providing exceptional customer service in a patient-focused environment.

As a PRN position, shifts are planned 2 weeks to a month in advance to accommodate PTO and coverage needs.

Qualifications

• High School Diploma or equivalent is required.
• 0-2+ years of experience in customer support or hospitality.
• Strong customer service background and focus.
• Professional written and verbal communication skills.
• Working knowledge and ability to use a computer.
• Demonstrated ability to multi-task.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients and their families, welcoming them into the imaging center.
• Answer the telephone and route calls to the appropriate party.
• Schedule patient appointments and manage check-in processes.
• Collect balances from patients at time of service.
• Perform front desk/clerical duties as necessary.

Skills

Customer service

Communication skills

Computer literacy

Multi-tasking

Work in fast-paced environment

Education

High School Diploma

Job description

MedQuest Imaging is seeking a PRN Front Desk Administrator for the Durham Diagnostic Imaging center in Durham, NC. This role supports the imaging team by handling patient check-in, scheduling, phone calls, and balance collection, while providing exceptional customer service in a patient-focused environment.

As a PRN position, shifts are planned 2 weeks to a month in advance to accommodate PTO and coverage needs.