Patient Experience Coordinator - Outpatient Imaging

Radiology Partners; Round Rock (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health and wellness coverage options

401(k) with employer offerings

Paid time off and paid holidays

Incentive and productivity programs

Family planning and telehealthBenefits

Job summary

Austin Radiological Association (ARA Diagnostic Imaging) is seeking a friendly front-desk receptionist to greet patients, gather visit details, and provide information on exams and prep steps. The role emphasizes accurate record handling and verifying insurance at check‑in, with a patient‑centered, professional approach.

You will support confidential records management and coordinate with clinical staff to ensure smooth appointments and billing processes in a fast-paced outpatient setting.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills. Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others.
• Must have excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude.
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information.
• Provides information regarding particular exams and procedures including prep information.
• Prepares, processes, and maintains all confidential records on new and existing patients.
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes.

Skills

High School Diploma

Customer service

Verbal/written communication

Organization

Medical reception tasks

Job description

Austin Radiological Association (ARA Diagnostic Imaging) is seeking a friendly front-desk receptionist to greet patients, gather visit details, and provide information on exams and prep steps. The role emphasizes accurate record handling and verifying insurance at check‑in, with a patient‑centered, professional approach.

You will support confidential records management and coordinate with clinical staff to ensure smooth appointments and billing processes in a fast-paced outpatient setting.