Compassionate Patient Care Advocate – Outpatient

Radiology Partners; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Austin Radiological Association (ARA Diagnostic Imaging), a Radiology Partners practice, is seeking a front-desk professional to deliver exceptional patient service at our Greater Austin outpatient imaging centers. The role focuses on greeting patients, providing accurate information, processing records, and verifying insurance during check-in and billing.

ARA emphasizes competitive compensation and total rewards, a true work-life balance with no on-call shifts, and growth opportunities within a

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills. Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others.
• Must have excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude.
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information.
• Provides information regarding particular exams and procedures including prep information.
• Prepares, processes, and maintains all confidential records on new and existing patients.
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

Austin Radiological Association (ARA Diagnostic Imaging), a Radiology Partners practice, is seeking a front-desk professional to deliver exceptional patient service at our Greater Austin outpatient imaging centers. The role focuses on greeting patients, providing accurate information, processing records, and verifying insurance during check-in and billing.

ARA emphasizes competitive compensation and total rewards, a true work-life balance with no on-call shifts, and growth opportunities within a