Compassionate Patient Care Navigator — Outpatient Imaging

Ausrad; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Austin Radiological Association (ARA Diagnostic Imaging) is seeking a front-desk professional to greet patients, provide exam information, and handle confidential records with meticulous attention to detail. This role is integral to smooth check-in, insurance verification, and coordination with radiology staff.

Join a team backed by Radiology Partners with a strong local Austin presence and a focus on patient-centered care, safety, and teamwork in an outpatient imaging setting.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Ability to communicate clearly and tactfully, verbally and in writing.
• Must have excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude.
• Greet patients and visitors, determines the nature of their visit and provides accurate, appropriate information.
• Provides information regarding particular exams and procedures including prep information.
• Prepares, processes, and maintains all confidential records on new and existing patients.
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes.

Skills

Customer service

Clear communication

Organizational skills

Medical reception knowledge

Diploma required

Education

High School Diploma or equivalent

Job description

Austin Radiological Association (ARA Diagnostic Imaging) is seeking a front-desk professional to greet patients, provide exam information, and handle confidential records with meticulous attention to detail. This role is integral to smooth check-in, insurance verification, and coordination with radiology staff.

Join a team backed by Radiology Partners with a strong local Austin presence and a focus on patient-centered care, safety, and teamwork in an outpatient imaging setting.