Patient Access & Scheduling Coordinator

Beth Israel Lahey Health, Inc.; Massachusetts; On-site; USD 28,929 - 38,572; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking a Patient Service Representative to handle a high volume of calls and emails, screen patients, and schedule visits using centralized software. You will verify demographics, obtain referrals, document payer information, and guide patients on preparation for procedures.

The role requires strong data entry, medical terminology knowledge, and bilingual communication skills.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office.
• Typing speed of 40+ wpm and accurate data entry.
• Knowledge of medical terminology and bilingual communication skills.

Responsibilities

• Answers and screens a high volume of calls and emails in a professional manner.
• Schedules appointments using centralized scheduling system and verifies demographics.
• Obtains referrals and documents payer information in the system.
• Informs patients of preparation for visits and coordinates tests/procedures.
• Resolves scheduling issues with supervisor and triages urgent requests.

Skills

Typing 40+ wpm

Bilingual (written & verbal)

Medical terminology knowledge

Customer service

Problem solving

Education

High School diploma or GED

Associate's degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Deaconess Medical Center is seeking a Patient Service Representative to handle a high volume of calls and emails, screen patients, and schedule visits using centralized software. You will verify demographics, obtain referrals, document payer information, and guide patients on preparation for procedures.

The role requires strong data entry, medical terminology knowledge, and bilingual communication skills.