Patient Experience Coordinator - Orthopedics Clinic

Shannon Health; San Angelo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Shannon Health is seeking a Patient Experience Representative for the Clinic to support Orthopedics. This full-time, on-site role involves clerical tasks, assisting patients, and coordinating appointments in a medical office environment.

The incumbent will answer phones, take legible messages for the medical record, review schedules, and arrange tests or procedures as needed. The goal is to deliver a positive patient experience with accurate communications and timely scheduling.

Qualifications

• Experience with clerical tasks in a medical office preferred.
• Proficiency in scheduling appointments and handling phone messages and records.

Responsibilities

• Assist patients and schedule appointments.
• Answer phones and take legible messages into the medical record.
• Review providers' schedules and coordinate tests/procedures as instructed.
• Notify patients if a provider is running behind and reschedule as needed.
• Promote a positive attitude to create a great patient experience.

Skills

Clerical work

Appointment scheduling

Phone etiquette

Medical office

Job description

Shannon Health is seeking a Patient Experience Representative for the Clinic to support Orthopedics. This full-time, on-site role involves clerical tasks, assisting patients, and coordinating appointments in a medical office environment.

The incumbent will answer phones, take legible messages for the medical record, review schedules, and arrange tests or procedures as needed. The goal is to deliver a positive patient experience with accurate communications and timely scheduling.