Patient Experience Coordinator

Page Mechanical Group, Inc.; Little Rock (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Ortho Sport and Spine Physicians, a rapidly expanding orthopedic practice with clinics nationwide, seeks a Patient Care Coordinator to warmly welcome patients, manage appointments, and optimize room utilization. You will verify demographics/insurance in EMR, coordinate with pre-cert teams, and support referrals, ensuring high patient satisfaction.

The ideal candidate has strong communication, medical terminology knowledge, and a customer-service mindset, with optional bilingual English/Spanish

Qualifications

• HIPAA/OSHA compliance; promote a safe work environment at all times.
• Excellent communication with patients, medical staff, insurance companies.
• Caring demeanor toward patients and co-workers.
• Clinical knowledge and familiarity with medical terminology.
• Working knowledge of computers, fax, copiers and other technology.
• Strong knowledge and understanding of electronic medical records software.
• Prior medical receptionist experience, preferably in an orthopedic setting is a plus.
• Strong administrative skills, with attention to detail in accuracy.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Greet patients and visitors in person or by phone; answer or refer inquiries.
• Check in patients promptly to optimize satisfaction and room utilization.
• Maintain patient accounts with up-to-date demographic and financial data.
• Schedule follow-up appointments at visit end.
• Coordinate with the pre-cert team on daily patient orders.
• Track and follow up on cancellations and no-shows.
• Perform daily task audits.
• Check in using EMR and verify demographics and insurance.
• Follow up on outpatient and surgical referrals.
• Provide printed appointment information to patients.
• Other duties as assigned.

Skills

HIPAA compliance

Communication

Care for patients

Medical terminology

Computer literacy

EMR software

Bilingual (Eng/Span)

Education

High School Diploma or GED

Associate degree preferred

1 year medical front desk experience

Customer service background

Tools

EMR software

Job description

Ortho Sport and Spine Physicians, a rapidly expanding orthopedic practice with clinics nationwide, seeks a Patient Care Coordinator to warmly welcome patients, manage appointments, and optimize room utilization. You will verify demographics/insurance in EMR, coordinate with pre-cert teams, and support referrals, ensuring high patient satisfaction.

The ideal candidate has strong communication, medical terminology knowledge, and a customer-service mindset, with optional bilingual English/Spanish