Patient Experience Coordinator

Orthopedic Associates of Lancaster, LTD; Roseville (PA); On-site; USD 22,000 - 33,000; Full time

Job summary

Orthopedic Associates of Lancaster, LTD is seeking a friendly Patient Services Representative to join our front desk team. You will greet patients, check-in, and manage demographic and insurance information in our EMR system.

Responsibilities include collecting copays, scheduling follow-up appointments, preparing forms, and ensuring the waiting area stays welcoming and organized while maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Strong computer and communication skills.
• Medical background or degree preferred.

Responsibilities

• Greet patients and visitors in a prompt, courteous manner.
• Verify demographic and insurance information in EMR.
• Collect copays and schedule follow-up appointments.
• Balance receipts and maintain waiting area.
• Complete HIPAA releases and document imaging as required.

Skills

Customer service

Communication skills

Computer skills

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

EMR system

Job description

Orthopedic Associates of Lancaster, LTD is seeking a friendly Patient Services Representative to join our front desk team. You will greet patients, check-in, and manage demographic and insurance information in our EMR system.

Responsibilities include collecting copays, scheduling follow-up appointments, preparing forms, and ensuring the waiting area stays welcoming and organized while maintaining HIPAA compliance.