Patient Experience Representative - Clinic

Shannon Health; San Angelo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Shannon Health is seeking a Patient Experience Representative for the Clinic to support Orthopedics. This full-time, on-site role involves clerical tasks, assisting patients, and coordinating appointments in a medical office environment.

The incumbent will answer phones, take legible messages for the medical record, review schedules, and arrange tests or procedures as needed. The goal is to deliver a positive patient experience with accurate communications and timely scheduling.

Qualifications

• Experience with clerical tasks in a medical office preferred.
• Proficiency in scheduling appointments and handling phone messages and records.

Responsibilities

• Assist patients and schedule appointments.
• Answer phones and take legible messages into the medical record.
• Review providers' schedules and coordinate tests/procedures as instructed.
• Notify patients if a provider is running behind and reschedule as needed.
• Promote a positive attitude to create a great patient experience.

Skills

Clerical work

Appointment scheduling

Phone etiquette

Medical office

Job description

Patient Experience Representative - Clinic

Orthopedics

Full Time

Job Summary

Performs clerical and general office work of moderate difficulty, assisting patients and scheduling appointments, answering phones. Performs a variety of clerical and related tasks in a medical office environment. Answers phones and takes legible messages with correct spelling into the medical record. Reviews providers schedule and schedules appointments; notify patients if provider is running behind; schedules procedures, tests and other studies (e.g. X-rays, sonograms, treadmills, EKGs etc) for patients as instructed by staff; reschedules appointments accordingly if the provider will be out; contact patients by phone or sending a letter if unable to reach by phone; and schedules follow-up appointments. Patient Experience Representative’s purpose is to create a positive patient experience for each patient by promoting a positive attitude and striving to make a difference in the patient’s visit.