Patient Experience Coordinator — Orthodontics

Specialty Dental Brands; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid holidays

Paid time off

Job summary

Premier Orthodontics in Phoenix, AZ is seeking a dedicated Patient Care Coordinator to join our team. This role handles scheduling, patient check-in, front-office duties, and confidential information management with HIPAA compliance.

Ideal candidates will have 1-3 years in a dental/medical office, strong communication, and familiarity with practice management software and scheduling systems to ensure smooth patient flow and excellent service.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in a dental or medical front office preferred.
• Experience with practice management software and scheduling systems is preferred.
• Exceptional communication and interpersonal skills with a strong focus on customer service.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring efficient use of the doctor’s time.
• Confirm appointments and send reminders to minimize no-shows and ensure smooth office flow.
• Greet patients in a friendly, professional manner upon arrival.
• Register new patients and update demographics, collecting detailed personal and financial information.
• Facilitate patient flow by ensuring timely check-in and communicating delays to patients and clinical staff.
• Coordinate patient needs with the clinical team to minimize wait times and improve experience.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Maintain a clean, organized front office and reception area.
• Take and relay messages for providers and staff in a timely and accurate manner.

Skills

Communication

Organizational skills

Customer service

Scheduling experience

Education

High School Diploma or GED

Tools

Practice management software

Scheduling systems

Job description

Premier Orthodontics in Phoenix, AZ is seeking a dedicated Patient Care Coordinator to join our team. This role handles scheduling, patient check-in, front-office duties, and confidential information management with HIPAA compliance.

Ideal candidates will have 1-3 years in a dental/medical office, strong communication, and familiarity with practice management software and scheduling systems to ensure smooth patient flow and excellent service.