Patient Scheduling & Care Coordination Pro

OrthoArizona; Scottsdale (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical and dental insurance

Vision insurance

Job summary

OrthoArizona is seeking a Patient Scheduling Coordinator to join our Arizona team. You will handle incoming calls, collect patient data, verify insurance, and schedule appointments aligned with provider protocols and patient needs.

The role requires strong customer service, knowledge of medical terminology, and experience with practice management software. Excellent communication is essential to support patients and providers at our Scottsdale locations.

Qualifications

• High School diploma or GED required.
• Minimum one year of medical office experience preferred.
• Excellent customer/patient service and communication skills.
• Knowledge of medical terminology and insurance processes.

Responsibilities

• Answer phones in a prompt, courteous manner and route calls as needed.
• Collect patient data to ensure easy scheduling.
• Verify active insurance and update information prior to scheduling.
• Schedule appointments per provider protocols and patient needs.
• Create patient notes in the EMR with appropriate medical terminology.
• Understand/referral and imaging documentation and patient charts.
• Meet KPIs and team goals and expand knowledge of practice management software.

Skills

Customer service

Medical terminology

Phone skills

Communication (written & verbal)

Bilingual (nice to have)

Education

High School diploma or GED

Tools

Practice management software

EMR systems

Job description

OrthoArizona is seeking a Patient Scheduling Coordinator to join our Arizona team. You will handle incoming calls, collect patient data, verify insurance, and schedule appointments aligned with provider protocols and patient needs.

The role requires strong customer service, knowledge of medical terminology, and experience with practice management software. Excellent communication is essential to support patients and providers at our Scottsdale locations.