Patient Experience Coordinator – Dental Office

Precision Oral Surgery & Dental Implants; Fredericksburg (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision + 401(k)

Paid holidays

Paid time off

Job summary

Precision Oral Surgery is seeking a skilled and passionate Patient Coordinator to join our well-established team. This is an incredible opportunity to grow your career in a thriving, patient-centered dental practice, where providing exceptional care to the communities we serve is the top priority.

In this hands-on role, you will manage calls, schedule appointments, welcome patients, collect payments, and maintain accurate patient records while ensuring a warm, professional front desk environment.

Qualifications

• Dental experience required.
• Customer service experience.
• Passion for delivering the best experience.
• Ability to collaborate and be team-oriented.

Responsibilities

• Deliver a distinctive patient experience with every patient both in person and over the phone.
• Answer calls, and schedule new and existing patients for dental treatment.
• Welcome patients into the office, gathering demographics, insurance information, and updated health history.
• Maintain a clean and welcoming patient waiting area.
• Collect patient payments and post them to their patient ledger.
• Update necessary documents into patient chart.
• Outbound calls to patients for confirming upcoming appointments.
• Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office.

Skills

Dental experience

Customer service experience

Team collaboration

Passion for patient experience

Job description

Precision Oral Surgery is seeking a skilled and passionate Patient Coordinator to join our well-established team. This is an incredible opportunity to grow your career in a thriving, patient-centered dental practice, where providing exceptional care to the communities we serve is the top priority.

In this hands-on role, you will manage calls, schedule appointments, welcome patients, collect payments, and maintain accurate patient records while ensuring a warm, professional front desk environment.