Orthodontic Patient Experience Coordinator - PTO & 401(k)

Specialty Dental Brands; Spanish Fork (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Red Rock Orthodontics in Spanish Fork, UT is seeking a Patient Coordinator to join our team. You will manage patient scheduling, reminders, check-in, and front office operations to ensure smooth daily workflow.

The ideal candidate has a high school diploma, 1-3 years in a dental or medical office, and strong communication skills. HIPAA compliance and a welcoming, organized office culture are essential.

Qualifications

• High School Graduate or GED required.
• 1-3 years of experience in a dental office or medical office setting preferred.
• Experience with practice management software and scheduling systems is preferred.
• Exceptional communication and interpersonal skills with a strong focus on customer service.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring efficient use of the doctor's time and maximizing patient convenience.
• Confirm appointments and send reminders to patients to minimize no-shows and ensure smooth office flow.
• Greet patients in a friendly, professional manner upon arrival, ensuring they feel welcome and cared for.
• Register new patients and update existing patient demographics, collecting detailed personal and financial information.
• Facilitate patient flow by ensuring timely check-in and being aware of delays, communicating these to patients and staff.
• Coordinate patient needs with the clinical team to minimize wait times and improve the patient experience.
• Ensure patient confidentiality by adhering to HIPAA regulations.
• Maintain a clean, organized front office and reception area.
• Take and relay messages for providers and staff in a timely and accurate manner.

Skills

Communication

Customer service

Education

High school diploma or GED

Tools

Practice management software

Job description

Red Rock Orthodontics in Spanish Fork, UT is seeking a Patient Coordinator to join our team. You will manage patient scheduling, reminders, check-in, and front office operations to ensure smooth daily workflow.

The ideal candidate has a high school diploma, 1-3 years in a dental or medical office, and strong communication skills. HIPAA compliance and a welcoming, organized office culture are essential.