Patient Experience Coordinator (Orthodontics)

Smile Doctors Affiliate; Owatonna (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

401(k) plan

Paid time off

Holidays discounts on braces and clear

Job summary

Prairie Ridge Orthodontics is seeking a Front Desk Coordinator to join our growing team. You’ll greet patients, manage schedules, check in first visits, verify insurance, and handle payments while delivering friendly, efficient service.

This on-site role requires a High School diploma and at least six months’ front desk experience with strong communication. Bilingual is a plus; we offer a people-first culture with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• Six months of Front Desk Coordinator experience with Smile Doctors preferred.
• Bilingual is a plus, but not required.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain good working relationships with patients and coworkers.

Responsibilities

• Greets and receives customers, determines the nature of visit and notifies the appropriate team member.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in patients on first visit and collects general information.
• Verifies insurance information and works toward resolution of issues.
• Makes appointments, handles contracts and payment arrangements, and posts to accounts.
• Updates charts and patient information and prints reminders.
• Drives internal marketing initiatives and promotes Smile Doctors Anywhere app usage.
• Communicates office supply needs for monthly orders.

Skills

Customer service

Communication

Scheduling

Insurance verification

Cash handling

Team collaboration

Marketing support

Education

High School Diploma or equivalent

Job description

Prairie Ridge Orthodontics is seeking a Front Desk Coordinator to join our growing team. You’ll greet patients, manage schedules, check in first visits, verify insurance, and handle payments while delivering friendly, efficient service.

This on-site role requires a High School diploma and at least six months’ front desk experience with strong communication. Bilingual is a plus; we offer a people-first culture with comprehensive benefits and growth opportunities.