Patient Experience Coordinator

Smile Doctors; St. Charles (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life insur

Short and long-term disability

401(k) plan

Paid time off

Discounts on braces and aligners

Job summary

Prose Orthodontics is seeking a Front Desk Coordinator I to join our growing team in Illinois. You’ll greet patients, verify insurance, schedule appointments, and handle front-desk duties.

Ideal candidates have at least one year of administrative experience, strong communication skills, and a positive, friendly demeanor. Bilingual is a plus, but not required. Competitive salary and benefits offered. This role supports clinicians, manages payments, updates records, and ensures smooth patient flow.

Qualifications

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet visitors and determine the nature of their visit.
• Answer, screen, and route incoming calls; take messages as needed.
• Check in and collect general information from patients on first visit.
• Verify insurance information and notify clinicians of arrival.
• Schedule appointments and manage patient flow.
• Process payments and post to patient accounts.
• Update charts and patient information.
• Coordinate shipments and mail as needed.

Skills

Communication

Listening

Education

High School Diploma or equivalent

Job description

Prose Orthodontics is seeking a Front Desk Coordinator I to join our growing team in Illinois. You’ll greet patients, verify insurance, schedule appointments, and handle front-desk duties.

Ideal candidates have at least one year of administrative experience, strong communication skills, and a positive, friendly demeanor. Bilingual is a plus, but not required. Competitive salary and benefits offered. This role supports clinicians, manages payments, updates records, and ensures smooth patient flow.