Front Desk Coordinator

Smile Doctors; Owatonna (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Braces discounts

Job summary

Prairie Ridge Orthodontics is seeking a Front Desk Coordinator to join our growing team. You will greet patients, manage schedules, handle inquiries, and coordinate visits.

You will verify insurance, collect payments, process reminders, and support the clinicians. A High School Diploma and at least 6 months of front desk experience are preferred; bilingual a plus.

Qualifications

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator I.
• Bilingual a plus, but not required.

Responsibilities

• Greets and assists patients; determines nature of visit.
• Answers, screens, and routes calls; takes messages.
• Check-in patients on first visit; collects information.
• Notifies clinicians of arrival; makes appointments.
• Prints appointment reminders and school/work excuses.
• Verifies insurance information and resolves issues.
• Schedules changes; coordinates payments and account resolutions.
• Receives, stores, and delivers shipments and mail; handles payments.
• Updates charts and patient information; supports marketing initiatives.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Education

High School Diploma

Job description

Looking for a career that makes you smile?

Prairie Ridge Orthodontics is seeking a Front Desk Coordinator to join our growing team.

How You’ll Make Us Better

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Notifies clinicians of patient arrival and readinessMakes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• Verifies insurance information, investigates any issues, and works towards a resolution
• Makes changes to the patient schedule as necessary
• Presents contracts to patients, coordinates payment arrangements and/or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
• Communicates office supply requirements to the Practice Director for monthly supply order

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to establish and maintain good working relationships with patients and coworkers
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Prairie Ridge Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!