Patient Experience Coordinator (Non-RN)

Riverside Medical Clinic; Riverside (CA); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Challenging and rewarding work enviro​

Growth and Development Opportunities

Competitive Compensation

Descrizione del lavoro

Riverside Medical Clinic in Riverside, CA is seeking a Patient Experience Liaison (Non-RN) to support the Call Center and Practice by delivering excellent patient service, handling referrals, and maintaining productivity standards. The role emphasizes professionalism, confidentiality, and adaptability to flexible schedules.

The ideal candidate will have a high school diploma or GED, basic typing and clerical skills, and effective telephone communication.

Competenze

• High school diploma or GED required.
• Medical terminology knowledge preferred.
• Two years medical office experience preferred.

Mansioni

• Answer incoming calls promptly in a professional, courteous manner and greet with the company name and agent name.
• Maintain defined performance metrics as per productivity standards.
• Schedule, cancel, and reschedule patient appointments per guidelines and policies.
• Verify and update patient information after registration; enter into computer.
• Ensure patients are registered and information updated in the system.
• Take and route messages as per policy.
• Support cross-training across clinic specialties to ensure coverage.
• Process referrals and schedule patients from referrals or orders.
• Orient new patients to the Clinic and explain financial policies.
• Manage appointment requests as needed by supervisors and staff.
• Perform other duties as assigned.

Conoscenze

Excellent telephone skills

Typing

General clerical skills

Formazione

High school diploma or GED

Two year medical office experience preferred

Descrizione del lavoro

Riverside Medical Clinic in Riverside, CA is seeking a Patient Experience Liaison (Non-RN) to support the Call Center and Practice by delivering excellent patient service, handling referrals, and maintaining productivity standards. The role emphasizes professionalism, confidentiality, and adaptability to flexible schedules.

The ideal candidate will have a high school diploma or GED, basic typing and clerical skills, and effective telephone communication.