Patient Experience Coordinator - Multi-Site Clinic

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a Clinic Coordinator to manage patient interactions, schedule appointments, and support administrative functions in a fast-paced healthcare environment. The role requires strong communication, organization, and proficiency with EHR systems.

The coordinator will handle insurance verification, billing inquiries, and ensure timely documentation and patient flow across hand and upper extremity services. Travel between local office locations is required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and office software.
• Ability to work effectively in a fast-paced environment.
• Knowledge of medical terminology and healthcare processes is a plus.
• Compassionate and patient-focused attitude.
• Requires regular and predictable attendance.

Responsibilities

• Serve as the primary point of contact for patients and provide information about services.
• Schedule and confirm patient appointments, optimizing use of time and resources.
• Maintain accurate patient records and ensure privacy compliance.
• Assist patients with insurance verification and billing inquiries.
• Coordinate communication between patients and healthcare providers to facilitate care.
• Manage patient flow and maintain a welcoming office environment.
• Handle filing, data entry, and office supplies tasks.
• Enter clinical charges into the EMR.
• Document patient calls, refill messages, and obtain physician signatures.
• Manage clinical risk issues for patients and physicians.
• Ensure timely retrieval and return of patient phone calls.
• Collaborate with Medical Administrative Assist on phone and Athena documentation tasks.
• Monitor and act on Athena Dashboard buckets; assist Reimbursement Department with claims.
• Address concerns from patients, vendors, and staff; escalate to Clinic Manager as needed.
• Analyze average patient wait times and suggest improvements.

Skills

Clear communication

Organizational skills

EHR proficiency

Multitasking

Medical terminology

Compassionate patient focus

Attendance reliability

Job description

TSAOG Orthopaedics & Spine is seeking a Clinic Coordinator to manage patient interactions, schedule appointments, and support administrative functions in a fast-paced healthcare environment. The role requires strong communication, organization, and proficiency with EHR systems.

The coordinator will handle insurance verification, billing inquiries, and ensure timely documentation and patient flow across hand and upper extremity services. Travel between local office locations is required.