Patient Experience Coordinator — Orthopedic Clinic

INSIGHT; Coldwater (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

Talentify is seeking a Patient Service Coordinator for an orthopedic clinic in the United States. This full-time daytime role focuses on delivering exceptional patient experiences in a busy office setting.

You will navigate EHR work queues, verify demographics, collect payments, and support providers with timely communications. The ideal candidate has at least 1 year in customer service, strong computer skills, and proficiency with Epic EHR.

Qualifications

• High School Diploma or equivalent.
• Two-year college degree preferred.
• Experience in customer service or clerical setting desired.
• Proficiency with Epic EHR and MS Office recommended.

Responsibilities

• Greet patients and verify demographics and insurance information.
• Schedule and reschedule patient appointments.
• Collect co-pays and balances as applicable.
• Document information accurately in the EHR and practice systems.
• Assist with outgoing calls to patients, pharmacies, or providers.

Skills

Customer service

Communication

Typing proficiency

Interpersonal skills

EPIC EHR

MS Office

Education

High School Diploma

Two-year college degree

Tools

Epic EHR

MS Office

Job description

Talentify is seeking a Patient Service Coordinator for an orthopedic clinic in the United States. This full-time daytime role focuses on delivering exceptional patient experiences in a busy office setting.

You will navigate EHR work queues, verify demographics, collect payments, and support providers with timely communications. The ideal candidate has at least 1 year in customer service, strong computer skills, and proficiency with Epic EHR.