Patient Experience & Clinic Scheduling Coordinator

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

TSAOG Orthopedic & Spine is seeking a dedicated Clinic Coordinator to manage patient interactions and support administrative functions across multiple sites. The role includes travel between Southeast, Westover Hills, and Quarry Area to assist the Hand and Upper Extremity Surgeon, Dr.

Anthony Montanez. Responsibilities include scheduling, records management, insurance verification, and EMR data entry, with a focus on patient experience and regulatory compliance.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and office software.
• Ability to work effectively in a fast-paced environment.
• Knowledge of medical terminology and healthcare processes is a plus.
• Compassionate and patient-focused attitude.
• Requires regular and predictable attendance.

Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing information about services.
• Schedule and confirm patient appointments, ensuring optimal use of time and resources.
• Maintain accurate patient records and ensure compliance with privacy regulations.
• Assist patients with insurance verification and billing inquiries.
• Coordinate communication between patients and healthcare providers to facilitate care.
• Manage patient flow and ensure a welcoming environment in the office.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Enters clinical charges into EMR.
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed.
• Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinic Manager as they arise.

Skills

Communication skills

Organizational skills

EHR proficiency

Fast-paced environment

Medical terminology knowledge

Compassionate attitude

Attendance reliability

Tools

Office software

Job description

TSAOG Orthopedic & Spine is seeking a dedicated Clinic Coordinator to manage patient interactions and support administrative functions across multiple sites. The role includes travel between Southeast, Westover Hills, and Quarry Area to assist the Hand and Upper Extremity Surgeon, Dr.

Anthony Montanez. Responsibilities include scheduling, records management, insurance verification, and EMR data entry, with a focus on patient experience and regulatory compliance.