Patient Experience Concierge – Medical Front Office

Ageless Mens Health; Upper Dublin Township (PA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Parental leave

Short-term disability

401(k)

Tuition reimbursement

Employee discounts

No nights or weekends

Job summary

Ageless Men’s Health is seeking a Patient Coordinator for the Upper Dublin location. You will be the face of the clinic, managing front desk operations, scheduling, insurance verification, and payments to ensure a seamless patient journey.

You will greet patients, handle check-in/check-out, answer calls, and build lasting relationships that encourage ongoing care across our nationwide network. Experience in medical settings and a customer-focused mindset are essential.

Qualifications

• 1–3 years of experience in a medical office, wellness clinic, medical spa, or other healthcare setting required.
• Strong customer service and communication skills with a warm, outgoing personality.
• Organized, dependable, and able to manage multiple priorities in a fast-paced environment.
• Experience with insurance verification, scheduling, and medical administrative responsibilities.
• Comfortable using scheduling or EMR software.
• Experience with lead follow-up or patient outreach is a plus.
• Passion for delivering exceptional patient experiences and interest in men’s health and wellness.

Responsibilities

• Serve as the first and last point of contact for every patient visit.
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments.
• Answer phones, schedule appointments, and provide exceptional customer service.
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information.
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives.
• Build strong relationships with patients by providing personalized, concierge-level service.
• Maintain an organized, welcoming lobby and front office environment.
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience.

Skills

Customer service

Communication

Organization

Insurance verification

Scheduling

EMR software

Lead follow-up

Patient relationships

Tools

EMR software

Job description

Ageless Men’s Health is seeking a Patient Coordinator for the Upper Dublin location. You will be the face of the clinic, managing front desk operations, scheduling, insurance verification, and payments to ensure a seamless patient journey.

You will greet patients, handle check-in/check-out, answer calls, and build lasting relationships that encourage ongoing care across our nationwide network. Experience in medical settings and a customer-focused mindset are essential.