Patient Experience Coordinator — Medical Receptionist

White House Clinic - Physiotherapy & Sports Injury Management; Chesterfield (MO); On-site; USD 31,000 - 42,000; Full time

Job summary

White House Clinic - Physiotherapy & Sports Injury Management is seeking a friendly and reliable receptionist to support patient journeys across Chesterfield and Sheffield head office. You will handle emails, calls and in-person inquiries, collate patient documents and ensure records are up to date.

The role involves payments, calendar management and collaboration with the reception team to maintain a high standard of patient service and confidentiality in a medical setting.

Qualifications

• Background in reception and/or office administration.
• Experience in a medical environment is advantageous but not essential.
• Strong communication, empathy and discretion in handling patient information.

Responsibilities

• Provide reception support face-to-face, by phone and by email.
• Respond to emails, answer calls, collate documents, update customer details and chase referrals.
• Process payments and assist the senior team with routine administrative tasks.

Skills

Customer service

Communication

Organisational skills

Microsoft Office Suite

Education

Reception/office administration experience

Medical environment experience preferred

Tools

Microsoft Office

Job description

White House Clinic - Physiotherapy & Sports Injury Management is seeking a friendly and reliable receptionist to support patient journeys across Chesterfield and Sheffield head office. You will handle emails, calls and in-person inquiries, collate patient documents and ensure records are up to date.

The role involves payments, calendar management and collaboration with the reception team to maintain a high standard of patient service and confidentiality in a medical setting.