Clinical Receptionist - Chesterfield

White House Clinic - Physiotherapy & Sports Injury Management; Chesterfield (MO); On-site; USD 31,000 - 42,000; Full time

Job summary

White House Clinic - Physiotherapy & Sports Injury Management is seeking a friendly and reliable receptionist to support patient journeys across Chesterfield and Sheffield head office. You will handle emails, calls and in-person inquiries, collate patient documents and ensure records are up to date.

The role involves payments, calendar management and collaboration with the reception team to maintain a high standard of patient service and confidentiality in a medical setting.

Qualifications

• Background in reception and/or office administration.
• Experience in a medical environment is advantageous but not essential.
• Strong communication, empathy and discretion in handling patient information.

Responsibilities

• Provide reception support face-to-face, by phone and by email.
• Respond to emails, answer calls, collate documents, update customer details and chase referrals.
• Process payments and assist the senior team with routine administrative tasks.

Skills

Customer service

Communication

Organisational skills

Microsoft Office Suite

Education

Reception/office administration experience

Medical environment experience preferred

Tools

Microsoft Office

Job description

As an employer, we are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with all the tools and support they need to enjoy working and succeeding. We are welcoming, and passionate about delivering high quality patient care, treating everyone with dignity and respect.

The successful candidate will compliment our experienced practice reception team and the role involves:

Playing a huge part in our patient journey, providing the best level of service to our customers, face to face, over the telephone and by email. You will be responsible for completing a range of reception and administrative duties such as responding to emails, taking telephone calls, collating customers’ documents before appointments, ensuring customer details are up to date, chasing up customer referrals and taking payments, whilst assisting the senior team with regular administrative tasks.

To work alongside the reception team in Chesterfield and our head office reception & administration team in Sheffield.

Hours of Work

Flexibility in our team is key and the suitable candidate will be required to be just that, all team members are expected to assist with cover of other reception hours when required, covering team absence and sickness. Due to growth at the new Chesterfield site, the hours will increase as the clinic continues to expand

The clinics are open 8am-8pm Monday to Thursday, 8am to 5pm Friday and 8am to 1pm Saturday.

The current contract is for Tuesdays 9-5 (8hrs per week)

The successful candidate

You will be an excellent communicator, customer service orientated, well-organised and reliable. Be able to work using your own initiative whilst maintaining regular updates with your team.

You should have a professional outlook, empathetic telephone manner and understand the importance of patient confidentiality.

Knowledge And Skills

To apply for this position candidates must have a background within reception and/or office administration and ideally experience within a medical environment, however commitment to providing excellence in patient service is what matters to us the most and in-house training will be given. Experience using Microsoft office packages, Excel, Word and Outlook is essential.