Patient Experience Coordinator - Medical Practice

Northwell Health; Danbury (CT); On-site; USD 25,000 - 43,000; Full time

Job summary

Northwell Health is seeking a Per Diem Medical Practice Patient Representative for Region C in Danbury, CT. The role involves welcoming patients, verifying demographics and insurance, and handling appointment scheduling and referrals.

You will support the medical practice with clerical tasks and ensure smooth patient flow. Responsibilities include managing the EMR, handling calls, collecting co-pays, and coordinating records between practices.

Qualifications

• High School graduate or equivalent.
• Microsoft Office Suite experience preferred, Data Entry, Excellent Communication Skills (written and verbal).
• Minimum Experience: Six months.

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient's information, including demographics and insurance.
• Answers phones, routes calls, takes messages, and ensures accurate communication in the EMR system.
• Registers, verifies, and schedules patient appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols.
• Monitors applications and manages worklists as applicable.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation as applicable.
• Fulfills all compliance responsibilities related to the position.
• Maintains and models the organization values.
• Demonstrates regular, dependable, and predictable attendance.
• Performs other duties as required.

Skills

Microsoft Office

Data Entry

Excellent Communication

Education

High School diploma or equivalent

Job description

Northwell Health is seeking a Per Diem Medical Practice Patient Representative for Region C in Danbury, CT. The role involves welcoming patients, verifying demographics and insurance, and handling appointment scheduling and referrals.

You will support the medical practice with clerical tasks and ensure smooth patient flow. Responsibilities include managing the EMR, handling calls, collecting co-pays, and coordinating records between practices.