Patient Experience Specialist - Medical Practice Admin

Northwell Health; Westport (CT); On-site; USD 27,000 - 52,000; Full time

Job summary

Northwell Health is seeking a Medical Practice Patient Representative for Westport, CT. This full-time role supports front-desk operations, patient check-in, scheduling, and record management at multiple practices in the region.

Responsibilities include greeting patients, verifying demographics, scheduling, collecting co-pays, and coordinating records while ensuring compliance and excellent patient service. Travel between practices may be required; strong communication is essential.

Qualifications

• High School graduate or equivalent is required.
• Microsoft Office Suite experience preferred.
• Data entry and strong communication skills are required.

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Verifies patient demographics and insurance information.
• Answers phones, routes calls, takes messages, and ensures accurate communication in the EMR.
• Registers, verifies, and schedules patient appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols.
• Monitors applications and manages worklists as applicable.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation.
• Fulfills all compliance responsibilities related to the position.
• Maintains and models the organization's values.
• Demonstrates regular, dependable, and predictable attendance.
• Performs other duties as required.

Skills

Data entry

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Northwell Health is seeking a Medical Practice Patient Representative for Westport, CT. This full-time role supports front-desk operations, patient check-in, scheduling, and record management at multiple practices in the region.

Responsibilities include greeting patients, verifying demographics, scheduling, collecting co-pays, and coordinating records while ensuring compliance and excellent patient service. Travel between practices may be required; strong communication is essential.