In-Office Medical Front Desk Coordinator

LifeStance Health Inc.; Hilliard, Northern (OH, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is hiring a Medical Office Receptionist for our Hilliard, OH practice. The role manages front office daily activities, ensuring excellent patient service for in-person and telehealth visits, and supporting clinicians.

Starting at $21.00/hour with quarterly bonus potential, the position requires strong multitasking and communication skills. Benefits include medical, dental, vision, and 401k; involvement in a collaborative mental health care team is encouraged.

Qualifications

• High School diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Familiarity with HIPAA and confidentiality.

Responsibilities

• Create a positive work environment and support staff engagement.
• Conduct schedule prep and ensure paperwork, demographics, and charts are ready.
• Greet and check patients in/out; manage inquiries and payments.
• Handle payments, co-pays, and insurance verifications.
• Assist patients with telehealth access and portal issues.

Skills

Customer service

Multitasking

Communication skills

HIPAA

Microsoft Office

EMR systems

Education

High School diploma or equivalent

Associate's/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is hiring a Medical Office Receptionist for our Hilliard, OH practice. The role manages front office daily activities, ensuring excellent patient service for in-person and telehealth visits, and supporting clinicians.

Starting at $21.00/hour with quarterly bonus potential, the position requires strong multitasking and communication skills. Benefits include medical, dental, vision, and 401k; involvement in a collaborative mental health care team is encouraged.