Patient Experience Coordinator — Medical Office

The Emerge Center; Louisiana (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Meaningful work

Medical/Dental/Vision benefits

Supportive work environment

Paid time off

401k matching

Employee assistance program

Job summary

The Emerge Center is a nonprofit organization focused on empowering children with autism and individuals with communication challenges through family-centered therapies. We are seeking a Medical Office Receptionist to support our therapy services and ensure smooth administrative operations, creating a welcoming environment for patients.

As the front-line contact, you will greet patients, schedule appointments, collect insurance details, and handle billing tasks while maintaining patient

Qualifications

• High school diploma or equivalent; associate degree in a related field is a plus.
• Experience in a medical office or healthcare setting preferred.
• Medtron experience, Insurance Authorization, Insurance Verification, and Billing Experience preferred.

Responsibilities

• Greet and assist patients courteously and professionally.
• Schedule appointments and manage the appointment calendar.
• Collect and verify patient information, including insurance details.
• Manage patient records and ensure accuracy and confidentiality.
• Handle incoming calls and inquiries, directing them to the appropriate staff.
• Assist with billing and insurance claims processing.
• Coordinate with therapeutic staff to ensure a seamless patient experience.
• Ensure accuracy in data entry and documentation for billing and medical records.
• Maintain a clean and organized office environment.
• Assist in other administrative tasks as needed.

Skills

Communication skills

Organization

Customer service

Education

High school diploma

Associate degree (related field)

Tools

Medtron

Insurance Authorization

Insurance Verification

Billing Experience

Job description

The Emerge Center is a nonprofit organization focused on empowering children with autism and individuals with communication challenges through family-centered therapies. We are seeking a Medical Office Receptionist to support our therapy services and ensure smooth administrative operations, creating a welcoming environment for patients.

As the front-line contact, you will greet patients, schedule appointments, collect insurance details, and handle billing tasks while maintaining patient