Patient Experience Coordinator - Front Desk & EMR

The-Wright-Centers-For-Community-Health-and-Graduate-Medical-Education; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Wright Center for Community Health and Graduate Medical Education is seeking a Behavioral Health Administrative Assistant to be the first point of contact for patients and visitors. You will deliver high-quality customer service and handle front-office duties in a fast-paced health center environment.

Responsibilities include scheduling visits, registering patients, processing insurance information, EMR data entry, and ensuring compliance with HIPAA and billing rules while supporting

Qualifications

• High School Diploma or GED required.
• 1–2 years front-office experience in a high-volume medical practice desirable.
• Bilingual ability strongly preferred.
• Proficient computer skills and familiarity with EMR workflows.

Responsibilities

• Schedule patient appointments and follow-up visits.
• Register patients and capture demographic information for annual UDS report.
• Verify insurance information and collect copays at time of visit.
• Scan patient records into the EMR and create EMR triages.
• Answer and route phone calls; switch to night/weekend service as needed.
• Maintain HIPAA compliance and protect patient confidentiality.

Skills

Customer service

Attention to detail

Communication

Teamwork

Bilingual

Education

High School Diploma/GED

Tools

EMR system

Proficient computer skills

Job description

The Wright Center for Community Health and Graduate Medical Education is seeking a Behavioral Health Administrative Assistant to be the first point of contact for patients and visitors. You will deliver high-quality customer service and handle front-office duties in a fast-paced health center environment.

Responsibilities include scheduling visits, registering patients, processing insurance information, EMR data entry, and ensuring compliance with HIPAA and billing rules while supporting