Patient Experience Coordinator, Medical Office

Penn Medicine; Limerick (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Medicine, a leading academic medical center, seeks a Patient Services Associate for the Gastroenterology department in Limerick, PA. This role supports patient-focused care, schedules appointments, handles calls, and assists with insurance/billing updates in the EMR environment.

The PSA will manage arrival/departure activities, coordinate patient flow, and help maintain high satisfaction and financial/operational targets. Two or more years in medical office/customer service is required.

Qualifications

• HS Diploma or GED required.
• 2+ years of medical office or relevant customer service experience.
• Advanced degree may be considered in lieu of experience.

Responsibilities

• Assist in patient arrival/departure activities and manage front-desk flow.
• Handle patient calls and inquiries and route appropriately in EMR.
• Schedule patient appointments and communicate changes to patients.
• Collect copays, verify insurance, and update billing information.
• Ensure compliance with regulatory standards and practice protocols.
• Coordinate coverage of POS and pre-processing areas as needed.

Skills

Patient communication

Phone handling

Appointment scheduling

EMR knowledge

Billing/in insurance data

Education

HS Diploma/GED

Tools

EMR system

Billing software

Job description

Penn Medicine, a leading academic medical center, seeks a Patient Services Associate for the Gastroenterology department in Limerick, PA. This role supports patient-focused care, schedules appointments, handles calls, and assists with insurance/billing updates in the EMR environment.

The PSA will manage arrival/departure activities, coordinate patient flow, and help maintain high satisfaction and financial/operational targets. Two or more years in medical office/customer service is required.